Simpli Green LTD
Our Terms & Policies
Policy Name: Privacy Policy
Document ID: #2602
Version Number: #0.1
Published: 08/06/2026
This website is operated by Simpli Green Ltd. We are a company registered in England and Wales (Company No: 13044379) with our registered office at:
If you need to reach us, please email hello@simpligreen.energy or call 03300 941 785.
1. Who We Are
This website is operated by Simpli Green Ltd. We are a company registered in England and Wales (Company No: 13044379) with our registered office at: Chambers Business Centre, Chapel Road, Oldham, OL8 4QQ.
If you need to reach us for more information about how we handle your data, please email hello@simpligreen.energy or call 03300 941 785.
This Privacy Policy explains how Simpli Green Ltd (“we”, “us”, “our”) collects and uses your data when you use our website or interact with us.
2. What This Policy Covers
This Policy applies to:
2.1 Website Visitors: Visitors to our website, including users of tools like solar calculators.
2.2 People Who Contact Us: People who contact us by phone, email, forms or social media.
2.3 Customers: Prospective and existing customers, including householders we survey or install systems for.
It does not cover third-party websites or services that we link to; those have their own privacy policies.
3. The Data We Collect
Depending on how you interact with us, we may collect:
3.1 Contact Details: Name, address, email address and telephone number.
3.2 Property and Project Details: Property type, roof details, energy usage, installation requirements and survey notes.
3.3 Contract and Billing Data: Quotation and contract information, payment details and installation records.
3.4 Communication Data: Messages, enquiries, complaint details and notes of conversations.
3.5 Technical Data: IP address, device type, browser pages viewed and similar analytics information collected via cookies and similar technologies.
3.6 Marketing Preferences: Your choices about receiving marketing communications.
We collect data directly from you, for example when you submit a form online, call us or sign a contract. We also collect data indirectly via cookies, analytics tools and third-party services used on our website and marketing tools.
4. Tools and Third-Party Data Sources
Our website may use third-party tools like a solar PV estimation service. When you use such a tool:
4.1 The tool provider may collect data such as your address, roof characteristics and contact details to generate an estimate.
4.2 They may share your details with us so we can follow up with a quotation if you request this.
4.3 The tool provider is responsible for its processing and you should review its privacy policy as well as ours.
4.4 We May Also Receive Data From
4.4.1 Lead-Generation Partners: Lead-generation partners or comparison sites where you have requested contact from an installer.
4.4.2 Finance Lenders: Lenders where you have applied for finance in connection with our products.
5. How We Use Your Data
We use your data for the following purposes:
5.1 Responding to Enquiries and Providing Quotations: We do this to respond to your requests, arrange surveys and prepare quotations.
5.2 Supplying Products and Services: We do this to design, install and commission systems, manage appointments and provide aftercare and warranties.
5.3 Customer Service and Complaints Handling: We do this to investigate and resolve complaints or disputes and to improve our services.
5.4 Marketing and Customer Communications: We do this to send you updates, offers or information about our services, where allowed by law and your preferences.
5.5 Website Operation, Analytics and Security: We do this to operate and maintain our website, monitor performance, understand how it is used and keep it secure.
6. Cookies and Similar Technologies
We use cookies and similar technologies on our website to:
6.1 Make the site work properly and improve functionality.
6.2 Remember choices you make.
6.3 Analyse your activity on our website.
6.4 Support advertising or marketing activity.
7. Sharing Your Data
We may share your data with:
7.1 Installers: Our installers who need the information to provide services to you.
7.2 Sub-Contractors or Specialist Partners: Partners involved in surveys, installations or remedial works.
7.3 Third-Party Service Providers: IT and hosting providers, CRM and email platforms, payment processors and professional advisers.
8. International Transfers
Some of our service providers or their servers may be located outside the UK. Where we transfer data internationally, we will ensure that appropriate safeguards are in place.
9. How Long We Keep Your Data
We keep your data only for as long as necessary for the purposes set out in this Policy and to meet legal, accounting or reporting requirements.
10. How We Protect Your Data
We use technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
11. Your Rights
Under data protection law, you have rights in relation to your data, which may include:
11.1 The right to be informed about how we use your data.
11.2 The right of access to your data.
11.3 The right to rectification of incomplete data.
You can exercise your rights by contacting us using the details in section 1.
12. Children’s Data
Our services and website are not directed at children. We do not knowingly collect personal data relating to children unless it is necessary for a specific service and with appropriate safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date and we encourage you to review this page periodically to stay informed.
